Social Media and Social Networking tools are multifaceted. They can be deployed to:
* engender community,
* broadcast and amplify hype,
* help with product development,
* get client feedback,
* create content,
* enhance sales,
* create peer relationships between producer, seller and consumer,
* foster communication, and
* increase trust.
Social Media is a platform. You build things on it. In order to build an effective campaign it has to be coherent, participatory, maintainable and acceptable to the public. That’s tricky, but we’ve seen that successful campaigns aren’t just acceptable, they are valued by the public.
Social media is a social contract – you are inviting your public to work with you.